FAQ's

 
an old photo of a truck

Q: Why a mesh windscreen versus a regular windshield?
A: Our screen windshields provide a several advantage over other windshields. The first is they provide airflow. Solid windshields create a vortex or vacuum that sucks the dust and exhaust into the cab. The Rogue screen Windshield enables dust and debris to be carried out of the vehicle instead of getting stuck in the vacuum that develops behind the windshield. Windshields also become dirty and are easily scratched. Our windscreens cannot be scratched and they are highly resistant to tears and punctures. They repel mud and even the little bits that might get attached can usually be removed with a simple "flick" of the screen.
Q: How does it handle dust?
A: We have designed our windscreens to maintain maximum airflow through the cab to not only keep the occupants cool, but to help carry dust out of the vehicle. Most windshields tend to create a "vortex" or a vacuum in the cab of the vehicle as air makes its way over and around the windshield. This vortex locks dust into the cab, making for an uncomfortably warm and dusty trip. Because our windscreen is mesh, the small amount dust that settles on it won't impede your visibility, unlike windshields that easily become cloudy or coated with dust, requiring the user to stop and wash or wipe them clean.
Q: How does it handle rain?
A: Because we use a very tiny mesh material, raindrops cannot pass directly through it. Instead, our windscreens "deflect" the rain, protecting you from the painful pelting that is often associated with raindrops. In a heavy rain, the windscreen can become saturated and the water may run or drip down onto the dash of the vehicle. Unlike a windshield that can become streaked, any water present on the screen can be removed with as simple "flick" of the screen, maintaining clear visibility, even in the event you get caught in a rain shower. Besides, unless you have a full enclosure, you are going to get wet anyway.
Q: How does it handle mud?
A: Not all mud is created equal but we are pleased that our windscreen is capable of rappelling most mud that comes into contact with it. Where windshields provide a smooth flat surface that allows mud to stick, our windscreens don't have as much surface area for mud to hold onto. Therefore most mud bounces off and the small pieces that do stick are usually able to be removed with a simple "flick" of the windscreen. In the event you get into thick, gooey mud and it becomes caked into the windscreen, a simple garden hose will wash the mud away.
Q: How is it in the brush?
A: We manufacture our windscreens using only the highest quality materials that are highly UV and tear resistant. We have driven them thru a lot of brush without problems. HOWEVER, THE SCREEN IS NOT INDESTRUCTIBLE. Use your common sense and you can avoid a lot of problems. If you get a puncture in the screen all the intersections of the threads of the screen are "locked" so the screen will not continue to unravel. When traveling thru the brush most big limbs will hit the frame and bend or bounce off without damaging the screen. But remember, THE SCREEN IS NOT INDESTRUCTIBLE and use you common sense.
Q: Does it block the cold?
A: It will block the cold a little bit, it's better than no windshield and maybe better than a full windshield. Remember, even if you have a full windshield, the vortex sucks the cold air into the cab, along with the exhaust and dust. Airflow is one of the major complaints we hear about from windshield users, so we specifically aimed to retain airflow with our windscreens. The majority of people we speak to are more concerned with staying cool than staying warm so that is why we aim to retain the airflow with our windscreens.
Q: What about price?
A: Early on we decided rather than make the cheapest product we could, we wanted to make the best product we could. We decided we would rather have to explain the price once, than have to apologize for the quality forever. Are you considering price or value? They are not the same thing. if the price of a Lexan windshield was $100 and the price of our screen windshield was $150, but you have to replace the Lexan windshield a couple of times because of scratches or the hardware breaks or you can't get it clean any more and you're tired of the dirt and exhaust from the vortex and you have no air flow so the heat it getting you. Is that cheaper windshield, "the one you know", really a good value or have you wasted all your money. Don't keep doing the same thing and thinking you get a different outcome. Take a chance, give us a try!
Q: What are the Warranty and Return policies.
A. WARRANTY AND RETURN POLICY

If there is a manufacturer's defect, we will be glad to take care of this for you. But we determine that at our sole discretion. You must examine the product before you use it and notify us immediately. Don't go riding, run thru a bunch of stuff and then complain.

THERE IS NOT A WARRANTY. We tried to do this but it doesn't work. We can’t control how people use it. Some people immediately set out to destroy the windshield and get a new one. Therefore, the minute people put this on and go riding, they own it. Like every other windshield we know about. Some people are gentle, and some people are extreme. Please try it on first, make sure you like it before you drive it around, be reasonable. We are not a big company, please don’t abuse us. We have made accomodations for people before based on the circumstances, but it is solely at our discretion. OFFICIALLY, THERE IS NO WARRANTY.

  1. Returns are accepted for unused items for up to 30 days after receipt.
  2. Returns for a full refund or exchange must be in the original storage bag, clean, unused and be in 100% resalable condition to obtain a full refund or exchange.

DO NOT WAD IT UP AND STUFF IT IN A PACKAGE AND SEND IT BACK. THAT WILL MAKE IT NON-RETURNABLE ! We don’t send them out that way, please don’t send them back that way.

      1. Returns for an exchange or refund must be received by Rogue for inspection, prior to any exchange item being shipped or refund made to the customer. We will do this as fast as possible. We want you to be out riding.
      2. If the item has been returned because of improper installation causing damage to the product it will not be refundable. In other words, if you tear it up trying to put it on it will not be refundable. Follow the instructions for installation or contact us. We want to help you! It is not hard to install, but sometimes people need a little help. Please call us. We don’t mind helping.
      3. Improper use or damage caused by buyer. If Rogue is not responsible and no return or refund will be issued. We can send the "non returnable" item back to you. We recommend taking a picture first and sending it to us.

We require some sort of “proof of purchase”. If purchased from us, the purchase will be in our records. If not, we may require a receipt or proof of purchase.

SALE ITEMS 
All of the above applies to sale items. If it is not a non returnable item, we will say so in the ad. All clearance items are non returnable.

SHIPPING 
8. To return your product, you should ship your product to: Rogue Innovations, Inc., 2526 Manana Drive, Suite 110, Suite 110, Dallas TX 75220, United States 
9. You will be responsible for paying for your own shipping costs for returning your item. If the return is determined to be a manufacturer’s defect (our error). We will refund ground shipping costs. If you just want a refund and there is no manufacturer’s defect and it falls within 30 days after purchase, the cost of return shipping will be deducted from your refund.
10. Since you are shipping an item whose value is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't and don’t guarantee that we will receive your returned item. We haven’t lost one yet, but you never know.
**All return issues will be determined at Rogue’s sole discretion.

Cancellation policy 
Call us quick! (972) 215-7807! If you contact us prior to your order being shipped, we can cancel the order without any fees or charges. Once an order has been shipped, it cannot be cancelled. But it can be returned. However, shipping charges may be on you. Please see our return policy for instructions on how to return an item or order.